Browse Our FAQs

Head over to your profile and click on Forgot Password. A verification link will be sent to your linked email address and will provide you with steps on how to create a new password.

Click on your profile icon on the top right-hand corner of the Roobet Merch store page. You will be taken to the screen with your personal details. Click on the edit symbol next to each section and make your changes.

Once you have made the changes click “save” at the bottom of the page to secure the changes.

We accept Visa, America Express, Mastercard, Instant EFT as well as cryptocurrency payments in Bitcoin and Ethereum.

We have a 24 hours cooling off period.  After that we are unable to cancel orders as the shipping process would have begun.

Yes we do. We will ship our items globally, however different countries may incur different shipping costs. 

We work hard to process and ship orders within 3 to 5 business days within the US and 7-10 working days internationally. For international orders, different carriers have different ship times, and clearing customs slow your package down. 

Unfortunately once the package has left our store we cannot accept changes to address or other contact details.

You will receive an email with a tracking number.

If you have not received your package please contact us on customercare@roobetmerch.com. When you do please send us your order and tracking numbers. 

We have a 14-day return policy and one-time limited exchange policy for full-price items shipped to the US. We offer 30-day returns for international orders; we do not do international exchanges. Discounted items are not eligible for exchanges or returns, which will also be noted in the product description when final sales are occurring. If the return/exchange time has expired since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return or exchange, your item must be in the condition you received it, with tags and packaging still attached. We will not accept items that have been laundered or soiled (including but not limited to deodorant residue, pet hair, stains, or strong scents, including but not limited to cigarette or other smoke). We do not offer returns, refunds, replacements, or exchanges for items that have been damaged due to not following our instructions for care.

If you need to return or exchange an item, send us an email at info@roobetmerchstore.com explaining why you are returning it and, if applicable, what you would like in exchange.

If you need to return or exchange an item from the Roobet merch store, send us an email at info@roobetmerchstore.com explaining why you are returning it and, if applicable, what you would like in exchange.


Mail the item to: Robot Merch Store

Address:

Please make sure your name and/or order # is somewhere on or inside the package. 

Once your return is received and inspected, we will process the return or exchange, which can take a couple business days. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we will mail out your new item within a few days and shipping it to you is complimentary once-off.

You can contact us in support@roobetmerch.store or you can hop onto the the live chat on the bottom left of the screen.